Federal government announces investigation into Optus outage, minister urges telco consider compensation

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The federal government has announced an investigation into Wednesday’s massive Optus outage.

Communications Minister Michelle Rowland said her department would conduct the review, adding it was crucial the telecommunications industry learned from the incident.

She said the Australian Communications and Media Authority had already launched an investigation into whether emergency calls on mobile phones were hampered during the outage.

“It is very important that we investigate compliance here, but also how improvements can be made in the future to ensure the safety of all Australians,” Ms Rowland said.

The minister said no network was immune to a large-scale outage and it was appropriate to take stock after the incident.

Minister says Optus should look at compensating customers

The half-day outage shut down Melbourne’s train lines, disrupted hospitals and emergency services, prevented digital payments for some businesses and blocked others from accessing systems that required two-factor authentication on their phones.

Businesses are still counting the toll on their trade, but some have told the ABC they have lost more than half their customers.

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